Refund policy

Items we cannot take back For health and hygiene reasons, we do not accept returns of:

• wigs, toppers, hairpieces, hair systems and hair extensions once the packaging, hygiene seal or protective net has been opened or removed, or the item has been tried on or worn;
• glues, adhesives, tapes, removers and other consumables once opened;
• headwear that has been worn or washed.

Please check the product description, colour and cap size carefully before you order. When your order arrives, do not open the sealed packaging unless you intend to keep the item.

Unopened items – 14-day right of withdrawal Norwegian consumer law gives you a 14-day right of withdrawal from the day you receive your goods. This applies only to items returned unopened, unused and with all seals intact. To use it, email info@wiggy.no within the 14 days with your order number, your name and the items you are returning.

How to return After you contact us, we will send you a return label and instructions. Pack the item securely, unused and in its original packaging with all accessories. Items sent back without contacting us first may not be accepted. You pay the return shipping unless the item is faulty or we sent you the wrong item.

Refunds We refund the purchase price, including the original standard shipping cost, to your original payment method no later than 14 days after we receive your notice of withdrawal. We may hold the refund until we have received the item back. Your bank may need a few extra days to show the refund.

Exchanges Exchanges are only possible for unopened items with all seals intact. Contact us before sending anything back.

Faulty or damaged items Please inspect your order on arrival. If an item is faulty, damaged or not what you ordered, contact us as soon as possible. Under Norwegian consumer law you can complain about defects for up to 2 years (5 years for goods meant to last substantially longer). We will repair, replace, give a price reduction or refund in line with the law. Normal wear, damage from incorrect use or care, heat styling or colouring are not covered.

Contact Wiggy – Newtech Store PTE Ltd, Chinatown Point, Singapore 059413 Email: info@wiggy.no · Phone: +47 926 87 774